bdaee's Privacy Policy

1 Information We Collect

bdaee collects various types of information as needed to provide its services. This information comes from two main sources: first, what you provide directly to us; and second, what is collected automatically while you use our platform.

1.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information (bKash, Nagad, or Rocket account number — full numbers are not stored)
• Identity verification documents (national ID or passport details, if required)
• Messages sent via support chat or email

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time of arrival and departure from the site
• List of pages visited and click history
• Cookies and session data (see Section 7 for details)

2 How We Use Your Information

bdaee uses the information collected for the following purposes, and use is limited strictly to these:

2.1 Account Management and Verification

Your information is used to create and maintain your account, verify your age and identity, and prevent fraud. Only those aged 21 or above may create an account on bdaee.

2.2 Payment Processing

Your information is used to complete deposit and withdrawal transactions and to maintain transaction history. We process payments through bKash, Nagad, and Rocket.

2.3 Support and Communication

Your information is used to resolve your requests and complaints through our 24/7 live chat support and email service.

2.4 Platform Improvement

Anonymous statistics gathered from user experience analysis are used to improve the platform's functionality and security.

2.5 Legal Compliance

Necessary information is retained to comply with applicable laws, regulations, and instructions from regulatory authorities.

3 Information Disclosure and Third Parties

bdaee does not sell or disclose your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain limited circumstances:

3.1 Service Provider Partners

Only the minimum necessary information is shared with providers of payment processing (bKash, Nagad, Rocket), technology services, and anti-fraud solutions. These partners are contractually bound to uphold our privacy standards.

3.2 Legal Obligations

bdaee may be required to disclose information in response to a court order, a lawful request from an investigative authority, or applicable law. In such cases, we will provide only the minimum information required.

3.3 Business Changes

In the event of a merger, acquisition, or transfer of assets, user information may be transferred to the new entity. In that case, we will notify you in advance.

4 Data Protection and Security

bdaee gives the highest importance to protecting your information. Industry-standard security practices are applied across our platform:

4.1 Encryption

All data transmitted between your browser and our servers is protected by SSL (Secure Sockets Layer) encryption technology. Sensitive data stored on our servers is also kept in encrypted form.

4.2 Access Controls

Access to personal information is granted only to staff who need it for their work. All access is logged and reviewed regularly.

4.3 Security Testing

Regular security audits are conducted on our systems. Any security vulnerability identified is resolved promptly.

4.4 Data Breach Response

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary remedial steps.

5 Data Retention Period

bdaee retains your personal information for as long as necessary to fulfil the specific purpose for which it was collected. After that, the information is securely deleted or anonymised.

5.1 Active Accounts

While your account is active, we retain all relevant information, including transaction history, support conversations, and gaming activity.

5.2 After Account Closure

Even after an account is closed, certain information may need to be retained for a defined period due to legal obligations and dispute resolution requirements. Once that period has passed, the information is permanently deleted.

5.3 Transaction Records

Financial transaction records are retained for the period required by law. These records help prevent fraud and assist in resolving disputes.

6 Your Rights

As a user of the bdaee platform, you have the following rights over your personal information:

6.1 Right to Access

You can find out what information we hold about you at any time. You may request this information by logging into your account or by contacting support.

6.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. We will make the correction as quickly as possible.

6.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

6.4 Right to Object to Processing

In some cases, you may object to the processing of your information. We will consider your objection and take appropriate action.

6.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via 24/7 live chat or email. We will verify your identity and process your request as quickly as possible.

7 Cookie Policy

bdaee uses cookies and similar tracking technologies on its website. Cookies are small text files that your browser stores on your device.

7.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, security verification, and saving form data. Without them, the platform will not work properly.

7.2 Analytical Cookies

These cookies help us understand how users are using the site. The information collected remains anonymous and is used only to improve the platform.

7.3 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to stop working properly.

8 Privacy of Minors

bdaee strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect or store any information from minors.

If we become aware that a minor has used our services, that account will be closed immediately and the collected information will be deleted.

If you believe a minor is using our services, please inform our support team immediately.

9 International Data Transfers

bdaee may use servers located in various countries. As a result, your information may be transferred and stored internationally.

Wherever information is transferred, bdaee ensures that equivalent privacy protections remain in place. We enforce this standard through agreements with our service providers.

By using bdaee from Bangladesh, you consent to this international transfer of your information.

10 Policy Changes

bdaee reserves the right to update this privacy policy at any time. In the event of any significant changes, we will notify you in the following ways:

• By displaying a prominent notice on the platform
• By sending a notice to your registered email address
• By updating the "Last Updated" date on this page

Continued use of the platform after any changes will indicate that you have accepted the new policy. If you do not agree with the new policy, you have the right to stop using the platform and request that your account be closed.